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Discover the Maison through our most loved fragrances or begin with the Discovery Set.

Discovery Set

Discovery Set

Sale price€55,00

Privacy policy

PRIVACY POLICY

Last updated: June 2026

At Les Sœurs de Noé, we believe that trust, discretion and transparency are essential elements of every relationship with our clients. This Privacy Policy explains how Nadia Benaisa SRL ("Les Sœurs de Noé", "we", "our", "us") collects, uses, stores and protects your personal information when you visit our website, purchase our products or interact with our Maison.

1. DATA CONTROLLER

Nadia Benaisa SRL
Avenue de Broqueville 132
1200 Brussels
Belgium

Company Number: BE0891.133.456

Email: info@lessoeursdenoe.com

For the purposes of the General Data Protection Regulation (GDPR – Regulation EU 2016/679), Nadia Benaisa SRL acts as the Data Controller.

2. INFORMATION WE COLLECT

We may collect the following categories of personal information:

Identity Information

  • First name
  • Last name

Contact Information

  • Email address
  • Telephone number
  • Shipping address
  • Billing address

Transaction Information

  • Order history
  • Purchased products
  • Payment status
  • Delivery information

Technical Information

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage data

Marketing Information

  • Newsletter subscriptions
  • SMS subscriptions
  • WhatsApp subscriptions
  • Advertising interactions

Fragrance Preference Information

  • Quiz responses
  • Product preferences
  • Wishlist activity
  • Browsing behaviour
  • Sampling selections

3. HOW WE COLLECT YOUR DATA

Your information may be collected when you:

  • Visit our website;
  • Create a customer account;
  • Place an order;
  • Subscribe to our newsletter;
  • Join our SMS list;
  • Contact customer service;
  • Participate in our Fragrance Discovery Quiz;
  • Submit a review or testimonial;
  • Interact with our advertising campaigns.

4. PURPOSES OF PROCESSING

We use your personal information to:

Process Orders

  • Confirm purchases;
  • Prepare shipments;
  • Provide tracking information;
  • Manage returns and refunds.

Customer Relationship Management

  • Respond to enquiries;
  • Provide customer support;
  • Improve customer experience.

Personalisation

  • Recommend fragrances;
  • Suggest products based on preferences;
  • Tailor communications.

Marketing Communications

Subject to your consent, we may send:

  • Newsletters;
  • Product launches;
  • Exclusive offers;
  • Event invitations;
  • Educational fragrance content.

via:

  • Email;
  • SMS;
  • WhatsApp.

Analytics and Improvement

  • Measure website performance;
  • Understand customer behaviour;
  • Improve navigation and user experience;
  • Optimise marketing campaigns.

Legal Obligations

  • Accounting;
  • Tax compliance;
  • Fraud prevention;
  • Regulatory obligations.

5. E-COMMERCE PLATFORM

Our online store is hosted by Shopify Inc.

Shopify provides the e-commerce platform that enables us to offer our products and services to customers worldwide.

Your data may be stored through Shopify's secure infrastructure, databases and applications protected by industry-standard security measures.

For more information, please consult Shopify's Privacy Policy.

6. PAYMENT PROCESSING

Payments may be processed through secure payment providers including:

  • Shopify Payments;
  • Shop Pay;
  • PayPal;
  • Apple Pay;
  • Google Pay;
  • Stripe;
  • Other payment methods made available at checkout.

Les Sœurs de Noé does not store your complete payment card details.

Payment information is processed directly by authorised payment providers.

7. CUSTOMER ACCOUNTS

When creating a customer account, we may store information allowing you to:

  • View order history;
  • Save addresses;
  • Manage preferences;
  • Facilitate future purchases.

You may request deletion of your account at any time.

8. ANALYTICS, COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to improve your browsing experience, analyse website performance, personalise content and measure the effectiveness of our communications and advertising.

These technologies may be provided by:

Shopify

To operate our online store, manage shopping cart functionality, customer accounts and secure transactions.

Google

To analyse website traffic, understand visitor behaviour and improve our services.

Meta

To measure advertising performance, improve campaign relevance and provide personalised advertising experiences across Meta platforms.

You may manage your cookie preferences at any time through our cookie consent banner or your browser settings.

9. MARKETING AND ADVERTISING

We may use information collected through our website and selected advertising partners to:

  • Measure the effectiveness of marketing campaigns;
  • Understand customer interests and preferences;
  • Personalise advertising content;
  • Improve the relevance of communications and recommendations;
  • Deliver advertisements that may be of interest to you.

These activities may involve services provided by Shopify, Google and Meta.

10. PERSONALISED COMMUNICATIONS

We may use information such as browsing behaviour, purchase history, fragrance preferences and interactions with our communications to provide a more personalised experience with the Maison.

This may include:

  • Product recommendations;
  • Fragrance suggestions;
  • Personalised content;
  • Exclusive invitations and offers;
  • Tailored marketing communications.

11. FRAGRANCE DISCOVERY QUIZ

When participating in our Fragrance Discovery Quiz, we may collect information regarding:

  • Fragrance preferences;
  • Olfactory tastes;
  • Product interests;
  • Personalised recommendations.

Quiz responses may be used to:

  • Recommend fragrances;
  • Personalise communications;
  • Improve our services;
  • Enhance your experience with the Maison.

12. REVIEWS AND USER GENERATED CONTENT

If you submit:

  • Reviews;
  • Testimonials;
  • Ratings;
  • Photographs;
  • Other content,

you grant Les Sœurs de Noé a non-exclusive right to display such content on:

  • Our website;
  • Marketing materials;
  • Social media channels;

unless otherwise requested.

13. ABANDONED CART COMMUNICATIONS

If you add products to your cart without completing your purchase, we may send reminder communications by:

  • Email;
  • SMS;
  • Other permitted communication channels,

where allowed by applicable law and based on your consent or legitimate interests.

14. DATA SHARING

We may share personal information with carefully selected service providers that support the operation of our business, including:

  • E-commerce platform providers;
  • Payment processors;
  • Shipping and logistics partners;
  • Marketing and communication providers;
  • Analytics providers;
  • Customer support providers;
  • Advertising partners;
  • Review and feedback platforms.

Such providers are contractually required to maintain appropriate confidentiality, security and data protection standards.

We do not sell your personal information to third parties.

15. INTERNATIONAL DATA TRANSFERS

As an international fragrance house, certain service providers may process personal information outside the European Economic Area.

Where such transfers occur, appropriate safeguards are implemented in accordance with applicable data protection laws to ensure an adequate level of protection.

16. DATA RETENTION

We retain personal information only as long as necessary for the purposes described in this Privacy Policy and to comply with legal obligations.

Typical retention periods include:

Customer Accounts

Until account deletion or prolonged inactivity.

Marketing Data

Up to three (3) years after the last interaction or withdrawal of consent.

Order Information

For the period required by applicable accounting, tax and commercial regulations.

Legal Records

For the duration required by law.

17. YOUR RIGHTS

Under the GDPR, you have the right to:

  • Access your personal data;
  • Correct inaccurate data;
  • Request deletion;
  • Restrict processing;
  • Object to processing;
  • Withdraw consent at any time;
  • Request data portability.

To exercise these rights, please contact:

info@lessoeursdenoe.com

You also have the right to lodge a complaint with your local data protection authority.

18. SECURITY

We implement appropriate technical and organisational measures designed to protect personal information against:

  • Unauthorised access;
  • Loss;
  • Misuse;
  • Alteration;
  • Disclosure.

While no method of transmission or storage can be guaranteed as completely secure, we continuously work to maintain industry-standard safeguards.

19. CONTACT

For any questions regarding this Privacy Policy or the processing of your personal data, please contact:

Les Sœurs de Noé
Nadia Benaisa SRL
Avenue de Broqueville 132
1200 Brussels
Belgium

Email: info@lessoeursdenoe.com

20. OUR COMMITMENT

At Les Sœurs de Noé, privacy is treated with the same care, discretion and attention that we devote to every fragrance we create.

We believe that trust is earned through transparency, respect and integrity. We are committed to protecting your personal information and ensuring that every interaction with our Maison reflects the values that inspire our creations.

Trust. Transparency. Respect.
These principles guide both our fragrances and our relationship with you.